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Your Questions Answered
What types of products do you offer?
We offer a wide range of fashion items, from clothing to accessories, all crafted with care and attention to detail.
Where are our products made?
Our products are proudly designed and handcrafted by local people in Puebla, Mexico, using high-quality materials and traditional craftsmanship. Puebla has a rich history of artisanal craftsmanship, and we work with local tailors who bring generations of skill and knowledge to each piece. This allows us to offer unique, high-quality fashion items with a cultural touch.
What are the shipping options and taxes?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location. For large orders, contact us to save on shipping costs.
All orders within Canada are subject to applicable taxes based on your province’s tax rate. Taxes will be calculated at checkout.
How long will it take for my order to arrive?
Orders typically ship within 2–3 business days. Delivery times depend on your location, but expect your order within 5–10 business days for domestic orders in Canada.
How do I care for my products?
Taking care of your clothes is taking care of the environment. To extend the life of your denim garments, always wash them at low temperatures and inside out. This helps preserve the colours, the fabric structure and reduces energy consumption.
What should I do if my item is damaged or defective?
We check every product we ship, but if we missed something we apologize for any inconvenience! If your item is damaged or defective, please contact us within 7 days of receiving your order, and we’ll make it right.
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